Washington Contact Center Specialist

Job Summary

Contributing to contact center operational insights, the full-time Washington Contact Center Specialist will gather and input operational data, assist in service quality investigations, and support customers with information and resources in a remote work environment.

Key responsibilities:

• Gather and input standard operational data to support contact center analysis and reporting
• Assist customers by providing information and directing them to appropriate resources while following established procedures
• Collaborate with team members to address service quality concerns and identify opportunities for improvement

Required qualifications:

• High School Diploma or GED, or equivalent, or at least one year of experience in a corporate or business office environment
• Basic knowledge of labor environment regulations and performance standards
• Proficiency in Microsoft Office and data entry skills
• Ability to build relationships and communicate effectively with diverse stakeholders
• Experience in healthcare or a heavily regulated industry is preferred