Washington Contact Center Specialist

Job Summary

Supporting contact center operations, the full-time Washington Contact Center Specialist will assist customers with inquiries, gather operational data for analysis, and contribute to service quality improvement while working remotely.

Key responsibilities:

• Assist customers by providing information and resources or directing them to the appropriate party while following established procedures
• Gather and input standard operational data to support analysis of contact center efficiency and contribute to operational reports
• Collaborate with team members to address service quality concerns and escalate issues as necessary

Required qualifications:

• High School Diploma or GED, or equivalent, or a minimum of one (1) year of experience in a corporate or business office environment
• Basic knowledge of labor environment regulations and performance standards
• Proficiency in Microsoft Office and data entry skills
• Ability to build relationships and act with compassion
• Experience in healthcare or a heavily regulated industry is preferred