Washington Contact Center Specialist

Job Summary

Supporting contact center operations, the full-time Washington Contact Center Specialist will assist customers by providing information and resources, track and resolve routine issues, and contribute to operational insights through data gathering and analysis, all while working remotely.

Key responsibilities:

• Assist customers by directing them to appropriate resources and resolving routine inquiries
• Gather and input operational data to support analysis and the preparation of reports
• Collaborate with team members to address service quality concerns and improve operational efficiency

Required qualifications:

• High School Diploma or GED, or equivalent
• Minimum one (1) year experience in a corporate or business office environment
• Basic knowledge of labor environment regulations and performance standards
• Proficiency in Microsoft Office and data entry
• Experience in healthcare or a heavily regulated industry is preferred