Washington Customer Service Specialist

Job Summary

Ensuring that outsourced customer service operations align with company values, the full-time remote Washington Customer Service Experience Specialist will monitor vendor performance, resolve customer complaints, and facilitate communication between teams to enhance customer interactions.

Key responsibilities

• Monitor KPIs to ensure quality customer experiences as per the Statement of Work
• Resolve customer service Tier 1 issues and manage complaints across multiple platforms
• Participate in vendor meetings and conduct audits to confirm adherence to company policies

Required qualifications

• High School diploma or equivalent
• 1-2 years of experience in an operations environment, preferably in Customer Service or Call Center operations
• Some supervisory experience preferred
• Proficiency in Microsoft Office Software
• Bilingual (English/Spanish) preferred