Washington Licensed Call Diversion Specialist

Job Summary

A company is looking for a 911 Call Diversion Specialist.

Key Responsibilities

• Respond to diverted 911 calls to provide emotional support, risk assessment, and crisis intervention
• Complete referral intakes for 911 contacts and document all interactions accurately
• Collaborate with multiple teams and adhere to confidentiality policies

Required Qualifications and Experience

• Minimum of a GED/High School diploma and four years of full-time behavioral health work experience
• Experience in behavioral health, crisis intervention, or contact center preferred
• Ability to work effectively in a fast-paced virtual environment and navigate multiple platforms
• Knowledge of mental health services and essential health & human services
• Agency Affiliated Counselor (AAC) credential required within 6 months of hire