Washington Licensed Contact Center Agent

Job Summary

A company is looking for a Remote Contact Center CSR who must reside in the State of Washington.

Key Responsibilities

• Answer incoming and conduct outbound communications via phone, chat, and email
• Follow established call flows and scripts to ensure consistency and quality
• Timely and accurate resolution of citizen inquiries and documentation of customer interactions

Required Qualifications

• High School Diploma or GED equivalent
• Minimum of 2 years' experience in Customer Service
• Minimum of 1 year call center experience
• Proficiency with computers, including internet navigation, email, and data entry
• Reliable internet connection capable of supporting internet-based calls