Washington Licensed Contact Center Agent

Job Summary

Seeking a Washington Licensed Contact Center Agent, the remote contractor will manage customer inquiries via phone, chat, and email, ensuring a positive experience while adhering to operational standards during an 8-hour shift between 8:00 a.m. and 5:00 p.m. PST.

Key Responsibilities

• Answer incoming and conduct outbound communications across multiple channels
• Follow established scripts to provide consistent and quality service
• Document customer interactions and identify trends impacting service delivery

Required Qualifications

• High School Diploma or GED equivalent
• Minimum of 2 years' experience in customer service
• At least 1 year of call center experience
• Proficiency with computers, including internet navigation and data entry
• Reliable internet connection for remote work