Washington Licensed Contact Center Specialist

Job Summary

Supporting contact center operations, the full-time Washington Licensed Contact Center Specialist will assist customers with information and resources, analyze operational efficiency, and contribute to service quality while working remotely from home.

Key responsibilities:

• Assist customers by providing information and directing them to appropriate resources while following established procedures
• Gather and input operational data to support analysis and assist in the preparation of operational reports
• Collaborate with team members to address service quality concerns and improve contact center performance

Required qualifications:

• High School Diploma or GED, or equivalent, or at least one year of experience in a corporate or business office environment
• Basic knowledge of labor environment regulations and performance standards
• Proficiency in Microsoft Office and data entry skills
• Ability to build relationships and act with compassion
• Experience in healthcare or a heavily regulated industry is preferred