Washington Licensed Contact Center Specialist

Job Summary

Supporting contact center operations, the full-time Washington Licensed Contact Center Specialist will gather and input operational data, assist customers with inquiries, and contribute to service quality improvement while working remotely.

Key responsibilities

• Gather and input standard operational data to support contact center analysis and reporting
• Assist customers, including internal stakeholders and members, by providing information and directing them to appropriate resources
• Collaborate with team members to address service quality concerns and escalate issues as needed

Required qualifications

• High School Diploma or GED, or equivalent experience
• Minimum one (1) year experience in a corporate or business office environment
• Basic knowledge of labor environment regulations and performance standards
• Proficiency in Microsoft Office and data entry skills
• Experience in healthcare or a heavily regulated industry is preferred