Washington Licensed Contact Center Specialist

Job Summary

Supporting contact center operations, the full-time Washington Licensed Contact Center Specialist will assist customers with inquiries, gather operational data, and contribute to service quality and efficiency in a remote work environment.

Key responsibilities

• Assist customers by providing information and directing them to appropriate resources while following established procedures
• Gather and input operational data to support contact center analysis and contribute to the development of operational insights
• Collaborate with team members to address service quality concerns and assist in the investigation of performance issues

Required qualifications

• High School Diploma or GED, or equivalent, or at least one year of experience in a corporate or business office environment
• Basic knowledge of labor environment regulations and performance standards
• Proficiency in Microsoft Office and data entry skills
• Ability to build relationships and communicate effectively with diverse customers
• Experience in healthcare or a heavily regulated industry is preferred