Washington Licensed Contact Center Specialist

Job Summary

Supporting a remote contact center team, the full-time Washington Licensed Contact Center Specialist will gather and input operational data, assist in resolving customer inquiries, and contribute to service quality improvements.

Key responsibilities:

• Gather and analyze operational data to support contact center efficiency and prepare reports
• Assist customers by providing information and directing them to appropriate resources while following established procedures
• Collaborate with team members to address service quality concerns and identify improvement opportunities

Required qualifications:

• High School Diploma or GED, or equivalent, or at least one year of experience in a corporate or business office environment
• Basic knowledge of labor environment regulations and performance standards
• Proficiency in data entry and Microsoft Office applications
• Demonstrated ability to build relationships and communicate effectively with diverse customers
• Willingness to learn and adapt to feedback and changes in a dynamic environment