Washington Licensed Contact Center Specialist

Job Summary

Supporting contact center operations, the full-time Washington Licensed Contact Center Specialist will assist customers by providing information and resources, follow established procedures to resolve inquiries, and contribute to operational insights through data gathering and analysis in a remote work environment.

Key responsibilities:

• Assist customers by providing information and directing them to appropriate resources while following detailed instructions
• Gather and input operational data to support contact center analysis and assist in the preparation of operational reports
• Collaborate with team members to address business problems and escalate issues as necessary

Required qualifications:

• High School Diploma or GED, or equivalent experience
• Minimum one (1) year experience working in a corporate or business office environment
• Basic knowledge of labor environment regulations and performance standards
• Proficiency in Microsoft Office and data entry skills
• Ability to build relationships and act with compassion towards customers