Washington Licensed Contact Center Specialist

Job Summary

Contributing to operational insights and service quality, the full-time Washington Licensed Contact Center Specialist will gather and input data, analyze efficiency, assist customers with inquiries, and support team members in a remote work environment.

Key responsibilities:

• Gather and input standard operational data to support contact center analysis and reporting
• Assist customers by providing information and directing them to appropriate resources while following established procedures
• Collaborate with team members to address business problems and escalate issues as necessary

Required qualifications:

• High School Diploma or GED, or equivalent, or at least one year of experience in a corporate or business office environment
• Basic knowledge of labor environment regulations and performance standards
• Proficiency in Microsoft Office and data entry skills
• Ability to build relationships and communicate effectively with diverse stakeholders
• Willingness to learn and adapt to feedback and changes in the work environment