Washington Licensed Contact Center Specialist

Job Summary

Supporting contact center operations, the full-time Washington Licensed Contact Center Specialist will assist customers with information and resources, gather operational data for analysis, and contribute to service quality improvements while working remotely.

Key responsibilities:

• Assist customers by providing information and directing them to appropriate resources while following established procedures
• Gather and input operational data to support analysis and prepare reports for team members
• Contribute to service quality by investigating concerns and learning to address performance issues

Required qualifications:

• High School Diploma or GED, or equivalent
• Minimum one (1) year of experience in a corporate or business office environment
• Basic knowledge of labor environment regulations and performance standards
• Proficiency in Microsoft Office and data entry skills
• Ability to build relationships and act with compassion in customer interactions