Washington Licensed Contact Center Specialist

Job Summary

Supporting contact center operations, the full-time Washington Licensed Contact Center Specialist will assist customers by providing information and resources, gather operational data for analysis, and contribute to service quality improvements while working remotely.

Key responsibilities

• Assist customers, including internal stakeholders and members, by providing information and directing them to appropriate resources
• Gather and input operational data to support contact center analysis and contribute to the preparation of operational reports
• Follow established procedures to track, escalate, and resolve routine issues and service quality concerns

Required qualifications

• High School Diploma or GED, or equivalent, or a minimum of one (1) year experience in a corporate or business office environment
• Basic knowledge of labor environment regulations and performance standards
• Proficiency in Microsoft Office and data entry skills
• Ability to build relationships and act with compassion
• Experience in healthcare or a heavily regulated industry is preferred