Washington Licensed Contact Center Specialist

Job Summary

The full-time Washington Licensed Contact Center Specialist will support contact center operations by assisting customers with information and resources, analyzing operational efficiency, and contributing to service quality while working remotely from home.

Key Responsibilities

• Assist customers by providing information and directing them to appropriate resources while following established procedures
• Gather and input operational data to support efficiency analysis and assist in preparing operational reports
• Collaborate with team members to address business problems, escalate issues, and identify improvement opportunities

Required Qualifications

• High School Diploma or GED, or equivalent, or a minimum of one (1) year experience in a corporate or business office environment
• Basic knowledge of labor environment regulations and performance standards
• Proficiency in data entry and Microsoft Office applications
• Ability to build relationships and act with compassion
• Experience in a healthcare or heavily regulated industry is preferred