Washington Licensed Contact Center Specialist

Job Summary

Supporting contact center operations, the full-time Washington Licensed Contact Center Specialist will gather and input operational data, assist customers with inquiries, and contribute to the analysis of service quality while working remotely from home.

Key responsibilities:

• Gather and input standard operational data to support contact center analysis and reporting
• Assist customers by providing information and resources, and resolving routine issues following established procedures
• Contribute to service quality by investigating concerns and learning to address performance issues

Required qualifications:

• High School Diploma or GED, or equivalent, or a minimum of one (1) year experience in a corporate or business office environment
• Basic knowledge of labor environment regulations and performance standards
• Proficiency in Microsoft Office and data entry skills
• Ability to build relationships and act with compassion
• Experience in healthcare or a heavily regulated industry is preferred