Washington Licensed Contact Center Specialist

Job Summary

Supporting contact center operations, the full-time Washington Licensed Contact Center Specialist will gather and input operational data, assist customers with inquiries, and contribute to service quality while working remotely from Washington.

Key responsibilities:

• Gather and input standard operational data to support contact center analysis and efficiency
• Assist customers by providing information and resources or directing them to the appropriate parties
• Collaborate with team members to address business problems and escalate issues as necessary

Required qualifications:

• High School Diploma or GED, or equivalent, or at least one year of experience in a corporate or business office environment
• Basic knowledge of labor environment regulations and performance standards
• Proficiency in Microsoft Office and data entry skills
• Ability to build relationships and act with compassion
• Experience in healthcare or a heavily regulated industry is preferred