Washington Licensed Contact Center Specialist

Job Summary

Supporting contact center operations, the full-time Washington Licensed Contact Center Specialist will assist customers by providing information and resources, track and resolve routine issues, and contribute to operational insights while working remotely.

Key Responsibilities

• Assist customers by providing information and resources or directing them to the appropriate party
• Gather and input operational data to support analysis and assist in the preparation of operational reports
• Follow established procedures to track, escalate, and resolve routine issues reported by a diverse range of customers

Required Qualifications

• High School Diploma or GED, or equivalent, OR a minimum of one (1) year experience in a corporate or business office environment
• Basic knowledge of labor environment regulations, requirements, and contracts
• Proficiency in Microsoft Office applications
• Experience in healthcare or another heavily regulated industry is preferred
• Ability to build relationships and act with compassion