Washington Licensed Contact Center Specialist

Job Summary

Supporting contact center operations, the full-time Washington Licensed Contact Center Specialist will assist customers with inquiries, gather operational data, and contribute to service quality improvements while working remotely.

Key responsibilities

• Assist customers by providing information and resources or directing them to the appropriate party, following established procedures
• Gather and input standard operational data to support contact center analysis and prepare operational reports for team review
• Collaborate with team members to address business problems, escalate issues as needed, and identify opportunities for improvement

Required qualifications

• High School Diploma or GED, or equivalent, or at least one year of experience in a corporate or business office environment
• Basic knowledge of labor environment regulations, performance standards, and operational measures
• Proficiency in Microsoft Office and data entry skills
• Ability to build relationships and act with compassion in customer interactions
• Experience in healthcare or another heavily regulated industry is preferred