Washington Licensed Contact Center Specialist

Job Summary

Supporting contact center operations, the full-time Washington Licensed Contact Center Specialist will assist customers by providing information and resources, track and resolve routine issues, and contribute to operational insights while working remotely.

Key responsibilities:

• Assist customers by directing them to appropriate resources and resolving routine inquiries following established procedures
• Gather and input operational data to support analysis and prepare reports for team review
• Collaborate with team members to address service quality concerns and improve operational efficiency

Required qualifications:

• High School Diploma or GED, or equivalent experience
• Minimum one (1) year experience in a corporate or business office environment
• Basic knowledge of labor environment regulations and performance standards
• Proficiency in Microsoft Office and data entry skills
• Ability to build relationships and act with compassion in customer interactions