Washington Licensed Contact Center Specialist

Job Summary

To support contact center operations, the full-time Washington Licensed Contact Center Specialist will gather and input operational data, assist in resolving customer inquiries, and contribute to service quality improvements while working remotely from Washington.

Key responsibilities

• Gather and input standard operational data to support analysis and reporting
• Assist customers with inquiries and direct them to appropriate resources following established procedures
• Collaborate with team members to address service quality concerns and improve operational efficiency

Required qualifications

• High School Diploma or GED, or equivalent, or at least one year of experience in a corporate or business office environment
• Basic knowledge of labor environment regulations and performance standards
• Proficiency in Microsoft Office and data entry skills
• Ability to build relationships and work collaboratively with diverse stakeholders
• Experience in a healthcare or heavily regulated industry is preferred