Washington Licensed Contact Center Specialist

Job Summary

Supporting contact center operations, the full-time Washington Licensed Contact Center Specialist will assist customers with inquiries, gather operational data, and contribute to service quality improvements while working remotely from Washington.

Key responsibilities:

• Assist customers by providing information and resources or directing them to the appropriate parties
• Gather and input operational data to support contact center analysis and reporting
• Collaborate with team members to address service quality concerns and improve operational efficiency

Required qualifications:

• High School Diploma or GED, or equivalent experience
• Minimum one year of experience in a corporate or business office environment
• Basic knowledge of labor environment regulations and performance standards
• Proficiency in Microsoft Office and data entry skills
• Experience in healthcare or a heavily regulated industry is preferred