Washington Licensed Contact Center Specialist

Job Summary

Contributing to contact center operational insights, the full-time Washington Licensed Contact Center Specialist will gather and input data, analyze operational efficiency, and assist in preparing reports while working remotely.

Key responsibilities

• Support contact center services by assisting customers with information and resources, following detailed instructions to resolve routine issues
• Gather and input standard operational data to aid in the analysis of contact center operations and assist in developing operational reports
• Collaborate with team members to address business problems, escalate issues as needed, and identify opportunities for improvement

Required qualifications

• High School Diploma or GED, or equivalent experience
• Minimum one (1) year experience in a corporate or business office environment
• Basic knowledge of labor environment regulations and performance standards
• Proficiency in Microsoft Office and data entry skills
• Experience in healthcare or a heavily regulated industry is preferred