Washington Licensed Customer Service Rep

Job Summary

A company is looking for a Licensed Customer Service Representative.

Key Responsibilities

• Answer incoming calls and respond to customer inquiries regarding policies and billing
• Research customer inquiries and ensure timely responses while managing call volumes
• Process requests and document files accurately within assigned authority levels

Required Qualifications and Education

• One or more active licenses in Property & Casualty
• 2+ years of customer service experience in a call center environment
• High school diploma or GED; 2+ years of Property and Casualty Insurance experience preferred
• Experience with homeowners' insurance is preferred
• Bilingual in Spanish is preferred