Washington Remote Contact Center Specialist

Job Summary

Supporting a remote contact center environment, the full-time Washington Remote Contact Center Specialist will gather operational data, assist customers with inquiries, and contribute to service quality by following established procedures and guidelines.

Key responsibilities

• Gather and input standard operational data to support contact center operations analysis
• Assist customers by providing information and resources or directing them to the appropriate party
• Contribute to service quality by investigating service concerns and learning to address performance issues

Required qualifications

• High School Diploma or GED, or equivalent, or at least one year of experience in a corporate or business office environment
• Basic knowledge of labor environment regulations and performance standards
• Proficiency in Microsoft Office and data entry skills
• Ability to build relationships and act with compassion
• Experience in healthcare or a heavily regulated industry is preferred