Washington Remote Contact Center Specialist

Job Summary

Supporting a remote contact center environment, the full-time Washington Remote Contact Center Specialist will gather operational data, assist customers with inquiries, and contribute to service quality improvements while following established procedures.

Key responsibilities:

• Gather and input standard operational data to support contact center analysis and reporting
• Assist customers by providing information and directing them to appropriate resources while resolving routine issues
• Contribute to service quality by investigating concerns and learning to address performance issues effectively

Required qualifications:

• High School Diploma or GED, or equivalent experience
• Minimum one (1) year experience in a corporate or business office environment
• Basic knowledge of labor environment regulations and performance standards
• Proficiency in Microsoft Office and data entry skills
• Ability to build relationships and act with compassion in customer interactions