Washington Remote Contact Center Specialist

Job Summary

To support contact center operations, the full-time Washington Remote Contact Center Specialist will gather and input operational data, assist customers with inquiries, and contribute to service quality by addressing performance feedback and following established procedures.

Key responsibilities

• Gather and input standard operational data to support contact center analysis and reporting
• Assist customers by providing information and directing them to appropriate resources while resolving routine issues
• Collaborate with team members to identify improvement opportunities and address service quality concerns

Required qualifications

• High School Diploma or GED, or equivalent experience
• Minimum one (1) year experience in a corporate or business office environment
• Basic knowledge of labor environment regulations and performance standards
• Proficiency in Microsoft Office and data entry skills
• Experience in healthcare or a heavily regulated industry is preferred