Washington Remote Contact Center Specialist

Job Summary

Supporting contact center operations, the full-time Washington Remote Contact Center Specialist will assist customers by providing information and resources, track and resolve routine issues, and contribute to operational insights through data gathering and analysis.

Key responsibilities:

• Assist customers, including internal stakeholders and members, by providing information and directing them to appropriate resources
• Gather and input operational data to support contact center analysis and prepare reports for team review
• Follow established procedures to track, escalate, and resolve routine issues while adhering to performance standards

Required qualifications:

• High School Diploma or GED, or equivalent experience
• Minimum one (1) year experience in a corporate or business office environment
• Basic knowledge of labor environment regulations and performance standards
• Proficiency in Microsoft Office and data entry
• Ability to build relationships and act with compassion