Washington State Care Advocate

Job Summary

A company is looking for a Care Advocate (Bilingual Desired).

Key Responsibilities

• Conduct telephonic outreach to complete Welcome Calls, member satisfaction surveys, and Health Risk Assessments (HRAs)
• Educate members on accessing benefits and engage them in Care Management programs
• Triage inbound calls from members and refer them to appropriate staff as needed

Required Qualifications, Training, and Education

• Three (3) years in administrative, customer service, or patient services coordination in a healthcare setting required
• One (1) year as a Medical Assistant or related field preferred
• Certification through an accredited medical assistant program or related certification preferred
• Working knowledge of medical terminology and electronic medical records preferred
• Ability to speak Spanish preferred