Washington State Customer Service Representative

Job Summary

A company is looking for a Customer Service Rep I.

Key Responsibilities

• Respond to member inquiries regarding benefits, eligibility, and claims with accuracy and courtesy
• Document inquiries and complaints in a computer database promptly and clearly
• Meet attendance and call quality standards while performing job functions accurately

Required Qualifications

• Minimum of one year of customer service and/or call center experience, preferably in insurance or managed care
• Knowledgeable of Washington Apple Health state medical insurance and medical terminology
• Comfortable working in a fully remote environment
• Ability to gather and assess information from multiple systems
• Must pass a criminal background check and meet vaccination requirements