Washington State Customer Service Representative

Job Summary

A company is looking for a Customer Service Rep I.

Key Responsibilities

• Respond to member inquiries regarding benefits, eligibility, and claims accurately and courteously
• Document inquiries and complaints in a computer database in a clear and timely manner
• Meet attendance and call quality standards while performing all job functions accurately

Required Qualifications and Education

• Minimum of one (1) year of customer service and/or call center experience, preferably in insurance or managed care
• Knowledge of Washington Apple Health state medical insurance and medical terminology
• Ability to work in a fully remote environment
• Must pass a criminal background check and meet vaccination requirements
• Ability to use MS Office products such as Outlook, Word, and Excel