Washington State Intake Specialist

Job Summary

A company is looking for a Customer Service Intake Specialist to provide compassionate, phone-based assistance in a remote environment.

Key Responsibilities

• Serve as the first point of contact for individuals seeking support, providing professional and empathetic assistance
• Conduct intake assessments to gather relevant information and triage incoming requests to appropriate services
• Coordinate referrals to community resources, maintaining accurate documentation of interactions and outcomes

Required Qualifications

• At least one year of experience in a customer-facing or support role is preferred
• Experience in a call center or similar environment, especially with underserved populations, is highly valued
• Familiarity with community-based resources and the ability to connect individuals to local services
• Proven ability to work collaboratively within a team in a high-volume, fast-paced environment
• Ability to maintain privacy and handle sensitive information securely