Washington State Intake Specialist
Job Summary
Providing phone-based support for individuals in crisis, the full-time Washington State Intake Specialist will connect callers to essential health and human services while delivering empathetic customer service in a fully remote environment.
Key responsibilities:
- Manage phone interactions to provide community-based referrals and information to callers
- Support residents across Washington by connecting them with available resources and services
- Collaborate with team members to create a positive and confidential experience for callers
Required qualifications:
- Minimum of 1 year of customer service experience, preferably in a call center setting
- Knowledge of community resources for underserved populations
- Professional phone demeanor with strong verbal communication skills
- Experience working in a fast-paced, high-volume environment as part of a team
- Ability to demonstrate and coach active listening skills effectively
Complete Job Description
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