Washington State Licensed RN Call Assist

Job Summary

A company is looking for an RN Call Assist to provide telephone triage assessment to Primary Care patients.

Key Responsibilities

• Provide health advice and referrals to consumers with clinical questions via telephone using approved protocols
• Document calls and inquiries in a timely manner according to department standards
• Ensure performance standards are met while delivering superior customer service to internal and external customers

Required Qualifications

• Unrestricted WA State or Compact RN license
• 3+ years of experience in a clinical setting (Med/Surg, critical care, ER, etc.)
• Experience in disease management, home health, discharge planning, utilization review, and patient education
• Telephonic nursing experience is preferred
• Case Management experience is a plus