Washington Tier 2 IT Support Specialist

Job Summary

Providing advanced technical support in a hybrid work environment, the full-time Washington Tier 2 IT Support Specialist will assist House office staff with software and system installations, troubleshoot complex issues, and deliver high-level customer service to executive clients.

Key responsibilities

• Deliver professional technical support to executive customers and management, particularly in urgent situations
• Provide on-site support for hardware installation, software configuration, and troubleshooting
• Assist with the installation and configuration of House-supported software and applications

Required qualifications

• Five years of advanced-level experience with Windows, macOS, iOS, and Android operating systems
• Five years of Active Directory user and account administration experience
• Three years of experience supporting remote access software and VPN connectivity
• Intermediate to advanced knowledge of COTS software and hardware troubleshooting
• Experience in IT Call Center environments and supporting Microsoft Windows 10 and Office 365 applications