Web and Contact Center Representative

Job Summary

Providing exceptional customer service, the full-time remote Web and Contact Center Representative will respond to community-based inbound calls and web inquiries, manage consumer databases, and produce tracking reports while adhering to assigned work shifts.

Key responsibilities

• Respond to inbound calls and web inquiries, delivering accurate and timely information to consumers
• Produce and maintain tracking and monitoring reports to ensure data accuracy and accessibility
• Manage consumer databases to support efficient operations and service delivery

Required qualifications

• High School Graduate or Equivalent
• Minimum 3 years of call center experience
• Experience handling community-based inbound calls preferred
• Prior work experience in a healthcare setting preferred
• Proficiency in data entry and maintaining accurate consumer databases