Web Content Specialist

Job Summary

A company is looking for a Web Content Specialist (Remote) responsible for technical support and management of client webstores.

Key Responsibilities

• Diagnose and resolve webstore issues, including checkout, payments, and product display
• Manage support tickets and ensure compliance with SLA targets
• Update webstore content and configurations, including product information and images

Required Qualifications

• High school diploma or equivalent; Associate's or Bachelor's degree preferred
• Minimum 2 years of experience in webstore support or ecommerce operations
• Experience with web-based platforms and content management systems
• Familiarity with ticketing systems such as Jira or Zendesk
• Previous experience with Shopify, Magento, or similar platforms is a plus