Web Customer Support Analyst
Job Summary
Seeking a full-time Web Customer Support Analyst to manage and maintain public-facing websites and SharePoint environments, ensuring content accuracy, accessibility compliance, and troubleshooting functionality issues in a hybrid/onsite role.
Key responsibilities
- Publish and maintain website content using content management systems (CMS)
- Manage and maintain SharePoint sites, libraries, and permissions while troubleshooting issues
- Conduct regular content audits and ensure compliance with ADA/Section 508 accessibility standards
Required qualifications
- Minimum 5 years of experience with Content Management Systems (CMS) and web content publishing
- Minimum 3 years of experience with HTML5 and CSS3
- Experience with Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
- Proven ability to evaluate website functionality and usability
- Experience managing SharePoint Online and understanding web accessibility standards
Complete Job Description
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