Web Hosting Support Specialist

Job Summary

Providing exceptional technical assistance, the full-time remote Web Hosting Support Specialist will troubleshoot and resolve web technology issues for customers through phone, email, and live chat, ensuring a high level of customer satisfaction.

Key responsibilities

• Provide technical support via phone, email/tickets, and chat for web hosting issues
• Troubleshoot and resolve advanced website and email problems, including content management systems like WordPress
• Deliver outstanding customer experiences while addressing pre-sales, sales, and billing inquiries

Required qualifications

• Experience in a technical support or helpdesk role
• Strong troubleshooting skills for websites and email systems
• Fluency in English and French (written and verbal)
• Familiarity with web hosting platforms is a strong plus
• A background in customer service or a related tech role is an asset