Web Strategic Coordinator

Job Summary

A company is looking for a Web Strategic Coordinator to manage order flow and serve as the primary contact for web strategic customers in the Promotional Products Industry.

Key Responsibilities

• Manage order flow and provide professional customer support to ensure satisfaction
• Coordinate decoration orders and resolve order issues while maintaining customer relationships
• Document and report system-related issues, adhering to departmental KPIs and SLAs

Required Qualifications

• Post-secondary education or equivalent industry-related experience
• Minimum 2 years of order management or technical customer service experience
• Proficient in Microsoft Office and familiar with decoration services processes
• Ability to multi-task and prioritize in a fast-paced environment
• Strong interpersonal skills to collaborate effectively with internal departments