Web Support Engineer

Job Summary

A company is looking for a Level 2 Web Support Engineer.

Key Responsibilities

• Provide technical assistance to L2 support staff and communicate with agents and customers regarding issue resolution
• Analyze, troubleshoot, and remediate issues within customer-facing software systems using web development principles
• Utilize knowledge of web technologies, including front-end and back-end components, to address technical challenges

Required Qualifications

• Prior experience as a web developer
• Experience with observability platforms like Dynatrace or Datadog is a plus
• Ability to query and analyze complex data problems
• Capability to multi-task and manage multiple issues simultaneously