Web3 Technical Support Engineer

Job Summary

Combining technical support expertise with Web3 infrastructure knowledge, the full-time remote Web3 Technical Support Engineer will manage customer support cases, troubleshoot blockchain infrastructure issues, and enhance the support experience through collaboration with various teams.

Key responsibilities

• Own customer support cases from intake through resolution, including technical investigation and documentation
• Troubleshoot blockchain infrastructure issues across RPC endpoints, node availability, and performance
• Communicate clearly with customers about impact, timelines, and next steps while identifying recurring pain points for improvement

Required qualifications

• 3+ years of experience in technical support or a similar customer-facing technical role
• Strong understanding of Web3 infrastructure, blockchain nodes, and RPC APIs
• Hands-on experience troubleshooting JSON RPC, gRPC, REST APIs, and WebSocket connections
• Ability to read and interpret logs, metrics, and API responses
• Strong written English skills for producing concise updates and documentation