Web3 Technical Support Engineer
Job Summary
To support customers in building and troubleshooting blockchain infrastructure, the full-time Web3 Technical Support Engineer will manage support cases, troubleshoot complex issues, and collaborate with cross-functional teams in a remote setting.
Key responsibilities
- Own customer support cases from intake through resolution, including technical investigation and communication
- Troubleshoot blockchain infrastructure issues across various technical components and configurations
- Communicate clearly with customers about impact, timelines, and next steps while identifying recurring issues for improvement
Required qualifications
- 3+ years of experience in technical support or a similar technical customer-facing role
- Strong understanding of Web3 infrastructure, blockchain nodes, and RPC APIs
- Hands-on experience troubleshooting JSON RPC, gRPC, REST APIs, and related technologies
- Ability to read and interpret logs, metrics, and error messages effectively
- Strong written English skills for producing concise updates and documentation
Complete Job Description
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