Website Operations Specialist

Job Summary

Serving as a high-impact operational resource, the full-time salaried Special Operations Website Specialist (SpecOps) will manage escalations, resolve complex website and operational issues, and enhance internal efficiency and client experience in a remote role.

Key responsibilities

• Serve as a primary escalation resource for complex website and operational issues
• Partner with Website Performance Managers and Account Managers to resolve high-priority dealer concerns
• Coordinate with internal teams to drive issue resolution and support special projects and operational initiatives

Required qualifications

• 3+ years of professional experience in digital operations, website management, or automotive marketing
• Strong understanding of website platforms and digital marketing operations
• Experience managing escalations and cross-functional coordination
• Proficiency with project management, ticketing, and communication tools
• Analytical mindset with strong troubleshooting capabilities