Website Operations Specialist

Job Summary

Serving as a high-impact operational resource, the full-time salaried Special Operations Website Specialist (SpecOps) will manage escalations, resolve complex website and operational issues, and support large-scale initiatives in a remote capacity.

Key responsibilities

• Act as the primary escalation resource for complex website and operational issues
• Partner with Website Performance Managers and Account Managers to resolve high-priority dealer concerns
• Coordinate with internal teams to drive issue resolution and improve operational workflows

Required qualifications

• 3+ years of professional experience in digital operations, website management, or automotive marketing
• Strong understanding of website platforms and client support environments
• Experience managing escalations and cross-functional coordination
• Exceptional organizational and time management skills
• Proficiency with project management and communication tools