Website Operations Specialist

Job Summary

Serving as a high-impact operational resource, the full-time salaried Special Operations Website Specialist (SpecOps) will manage escalations, resolve complex website and operational issues, and enhance internal efficiency while working remotely from the Continental U.S.

Key responsibilities

• Serve as a primary escalation resource for complex website and operational issues
• Partner with Website Performance Managers and Account Managers to resolve high-priority dealer concerns
• Identify recurring operational pain points and recommend scalable solutions

Required qualifications

• 3+ years' professional experience in digital operations, website management, or automotive marketing
• Strong understanding of website platforms and digital marketing operations
• Experience managing escalations and coordinating cross-functional teams
• Proficiency with project management, ticketing, and communication tools
• Automotive industry experience preferred but not required