Website Support Specialist

Job Summary

A company is looking for a Website Support Specialist to provide technical support for live dealership websites.

Key Responsibilities

• Serve as the primary point of contact for dealers reporting website issues and troubleshoot various website-related problems
• Communicate effectively with dealers regarding technical issues, updates, and educate them on website functionality
• Utilize Adobe Experience Manager (AEM) for site support and conduct quality assurance checks to ensure issue resolution

Required Qualifications

• 2+ years of experience in technical support or digital platform operations
• Familiarity with automotive inventory management systems and their integration with web platforms
• Experience with content management systems, ideally Adobe Experience Manager (AEM), and knowledge of HTML/CSS
• Comfortable handling inbound support calls and working within a phone queue
• Experience using ticketing systems such as SalesForce or Jira