Website Support Specialist

Job Summary

A company is looking for a Website Support Specialist to provide customer service and technical support for web applications and portals.

Key Responsibilities

• Provide customer support by answering inquiries, resolving issues, and managing tickets in the ticketing system
• Collaborate with internal teams to address cross-functional issues and escalate complex problems as needed
• Create and maintain self-help documentation and knowledge base articles for customers and internal associates

Required Qualifications

• High School Diploma or equivalent; bachelor's degree preferred
• Previous experience in a help desk or customer support role with a focus on technical troubleshooting
• Familiarity with ticketing systems and web-based applications preferred
• Strong analytical and troubleshooting skills
• Passion for providing exceptional customer service