Website Trainer

Job Summary

A company is looking for a Website Trainer to provide hands-on training to customers on managing their websites.

Key Responsibilities

• Train customers on website setup, maintenance, and management using the proprietary CMS through webinars and one-on-one sessions
• Report functionality issues and product suggestions to relevant departments
• Create and update customer-facing documentation and training resources

Required Qualifications

• Associate Degree and/or equivalent experience required
• A minimum of 1-2 years of strong phone and customer service experience
• Ability to explain technical concepts to non-technical customers
• Practical knowledge of basic computer applications (Microsoft Word, Outlook, Excel, PowerPoint, etc.)
• Basic knowledge of HTML is a plus